Challenging and rewarding work for an inner city Non Profit

A quote from "Dr. Bob"  Paeglow M.D.:

" NetProphets has brought my practice from a struggling "for-Profit" practice to a successful Non-Profit Clinic in less than 2 years. The staff at NetProphets truly share in the"heart"of your practice.".................. Robert J. Paeglow M.D.


Robert J. Paeglow M.D.

Our well established client is Koinonia Primary Care PC a group Primary Care Clinic in Albany New York. The Medical Director is Robert J. Paeglow M.D.,a highly respected physician and humanitarian, who has been awarded the

 2009 Jefferson Award for outstanding Community Service.

 In 2006 Dr Paeglow was honored by Pfizer Inc with the AAMC  "Humanism in Medicine" Award.

"Dr. Bob" was featured in People Magazine' s Dec 4,2006 issue, and also appeared on Good Morning America on December 15th, 2006 labeled as the "Hero Doctor".

At Netprophets we work very hard to maximize the potential insurance reimbursement for Koinonia Healthcare, so they can keep their doors open, and continue to help their community. We support Dr Bob, his staff, and his extraordinary mission of which we are privileged to play a small part. Dr Paeglow's office has been approved by the State of NY department of Health, to open as a Non Profit multi-service clinic in 2009, and continue to raise funds for necessary facility renovations.

In addition to Family Practice Medicine at Koinonia, we have billed the following:

  • Prenatal/Obstectric Services
  • Mental Health Services
  • Developmental Pediatrician Consulting
  • Pain Management Group Therapy
  • Smoking Cessation                                           

                                Managing the Koinonia billing "Day to Day:"

As of July 2009, we have taken on a new role, as remote desktop users for the ECLINICAL Works EMR/PA system at Koinonia. This program is truly amazing, and we have been able to integrate our services and experience with the new EMR system housed in NY. We remotely manage the entire billing process from our office in New York. With this setup, sending the superbills is not needed. Fax is used for EOBs and other correspondence, although most insurance EOBS are received via ERA (electronic remittance advice). 

Using the Lytec Billing Program, the staff at KPC send their superbills, explanation of benefits and other insurance correspondence to us via fax. The Superbills are ICD-9 coded (an optional service) and charges are posted usually within 48 hours. Claims are electronically sent through Emdeon, with edits/correction immediately resolved. All potential Superbill charges are "reconciled" through Crystal Reports to ensure no completed visit goes unbilled. Reports are faxed or emailed to Koinonia on a regular basis. Reports are also available to be printed on their end at any time 24/7. Accounts can be viewed "real time" as data is being entered. Denials are quickly addressed, incorrect insurance information is corrected, and the A/R is reviewed regularly. Any problems or concerns can be easily addressed by a quick phone call or email. Our staff is readily available for technical and billing support. Patients calls are handled in a professional and respectful manner. Patients can even call us from the medical office if they have a question about a statement.

                                   What our client has to say about us:

Since we took over the billing for Dr Paeglow,their computer technology, insurance verification, office superbill turnover, and appointment scheduling have become more reliable, efficient and streamlined. Their reimbursement comes directly to their office, allowing for faster deposits of funds. Having the "realtime" accounts updated and supported "before their eyes" is a blessing. The office staff is happy to have our customer support and assistance on a regular basis.

For a reference, please call:

Robert Paeglow Jr- Office Manager 518-689-0282- ask for "Bob jr"

 Kristin McNeil  (front desk manager) 518-689-0282

To learn more about Dr. Paeglow's compassionate work, please visit:

We support